Clairabow recommends that you print out and keep a copy of these terms and conditions for future reference.
These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
This site is owned and operated by Clairabow ('Clairabow', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by email: admin@clairabow.co.uk (Monday–Friday, 10:00 to 16:00).
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
The Contract Between Us
Any contract for purchases made through the website will be with Clairabow.
Clairabow must receive payment 50% of the price of the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Clairabow will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. Clairabow’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Clairabow is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
General Terms
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Clairabow website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
This Website
Clairabow own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Clairabow website, we make no warranties, whether express or implied in relation to its accuracy.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Clairabow website.
Payment Details
Items that are personalised for customers must pay a non – refundable 50% deposit before work can begin.
No orders will be dispatched until full payment has cleared.
Clairabow's accepted payment methods are Paypal (an invoice will be sent by email) and cheque (made payable to CLAIRE O’KEEFFE).
Availability of Goods You Order
If Clairabow has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Clairabow from your credit card will be re-credited to your account via the method the customer paid with and Clairabow will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Clairabow will not be obliged to offer any additional compensation for disappointment suffered.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
Each product is individually handmade by Clairabow. Due to this there maybe a slight variation to each card. *Colours and materials may differ from the photographs on the website
Ordering your items
When you have specified when you would like your delivery date to be and this has been approved by Clairabow, you will then be asked to adhere to certain dates for when wording is required, the date you will receive your proof and when we need to receive the approved final proof back by. It is important for these dates to be adhered to so you receive your items in the specified time. Please remember we have other customers. Any delay on your part may result in your order being moved by several weeks or being cancelled. In this event your final payment balance will be retained due to the fault on your part.
If you require your stationery sooner than 4 weeks from the order date an express charge will be added to your total.
If you order your wedding stationery in stages we cannot always guarentee colours and designs will be exactly the same as what you have previously received.
Greeting Cards and Wedding Stationery Proofs
No proofs will be sent before payment. Proof reading is ALWAYS the customers responsibility. Clairabow cannot be held responsible for any mistakes that go unnoticed after proofs have been approved.
Clairabow will not be held responsible for any copyright permission required for any hymns, poems, readings etc used in Order of Service. It is the customers responsibility to ensure the correct permission has been obtained.
Cancellation/Refunds/Exchanges of Personalised Items
In the event of a personalised order being cancelled you will receive a 50% refund only, as the other 50% is non – refundable. If the order is due to be completed within six weeks of the cancellation date then the full amount must be paid for
If a personalised order is cancelled part way through work then all work that exceeds the 50% refund MUST be paid for.
Order cancellations must be given in writing.
All personalised orders will only be exchanged if the product is found to be faulty and we are notified in 7 working days of your order being sent.
Pricing
Prices are subject to change without any prior notice. However, any price increase will not affect any confirmed orders at that time.
Delivery
Clairabow only accepts orders from customers who have a UK postal address.
All Wedding Stationery items will be sent by Royal Mail Recoreded Delivery which will require a signature to confirm receipt of delivery.
Dates when your wedding stationery will be delivered are only given as an estimate. Clairabow shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
After items have been dispatched delivery may take upto 5 working days.
Clairabow will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Clairabow reserves the right to extend completion or delivery time if queries arise.
Clairabow cannot accept liability for delay, loss or damage to goods once they have left our premises.
Changes to This Agreement
Clairabow reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
